Terms and conditions

Last updated: August 2026

Welcome to Maeve.

These general terms and conditions apply to the use of our website and the purchase of products through our webshop.

By visiting our website or placing an order, you agree to these general terms and conditions.

1. Orders

By placing an order, you confirm that:

  • You are at least 18 years old, or have permission from a parent or legal guardian.
  • The information you provide during checkout is accurate and complete.
  • You are authorized to use the selected payment method.

After placing your order, you will receive an order confirmation by email.

A purchase agreement is only formed once your order has been accepted and shipped.

Maeve reserves the right to refuse or cancel orders in cases such as, but not limited to:

  • Suspected fraud
  • Pricing errors
  • Technical errors
  • Availability issues

2. Prices

All prices on our website are stated in euros (EUR).

Where applicable, prices include VAT in accordance with Dutch and European law.

Shipping costs are calculated separately during checkout, unless stated otherwise.

Prices may be changed without prior notice. The price displayed during checkout is the price that applies to your order.

3. Payments

Maeve offers secure payment methods that are available during checkout.

Payments are processed through reliable third-party payment providers.

We never store your payment card details.

Orders are only processed after the payment has been successfully authorized.

4. Product Availability

All products are subject to availability.

Although we strive to keep our inventory accurate, products may occasionally be unavailable.

If this occurs after your purchase, we will contact you as soon as possible to discuss a suitable solution, including a refund where applicable.

5. Shipping

Estimated delivery times are for guidance only.

Although we always strive to ship orders quickly, delivery dates cannot be guaranteed due to factors beyond our control.

Please consult our Shipping Policy for more detailed information about shipping.

6. Returns

Returns and refunds are handled in accordance with our Returns and Refunds Policy.

Please read this policy carefully before requesting a return.

7. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product photography
  • Product designs
  • Text
  • Images
  • Icons
  • Brand style
  • Website design

is the property of Maeve, unless stated otherwise. No content may be copied, reproduced, modified, distributed, or used without our prior written permission.

8. Limitation of Liability

Maeve is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our maximum liability will never exceed the amount paid for the order in question.

Nothing in these terms excludes liability where exclusion is prohibited by law.

9. Governing Law

These general terms and conditions are governed by Dutch law.

Any disputes regarding these terms or the use of our website fall under the jurisdiction of the competent Dutch court.

10. Changes to These Terms

Maeve reserves the right to update these general terms and conditions at any time.

The most recent version is always available on this page.

Continued use of our website after changes are made constitutes acceptance of the revised terms.

11. Contact

Questions about these general terms and conditions? Contact us.

Maeve
Torenlaan 5 B
1402 AT Bussum
Netherlands

Email: info@maeveskincare.com
Chamber of Commerce number: 42022243
VAT number: NL005438638B83

We aim to respond within 1–2 business days.