Returns & refunds
At Maeve, your satisfaction is important to us. If something is not quite right with your order, we are happy to help. Please read our return policy carefully before requesting a return.
30-day return policy
We accept returns within 30 days of the delivery date.
To be eligible for a return, products must:
- Be unopened
- Be unused
- Be in their original packaging
- Be in the same condition as received
Unfortunately, we cannot accept returns that do not meet these conditions.
Hygiene policy
For hygiene and safety reasons, we cannot accept returns of skincare products that have been opened, used, or tampered with.
This policy helps ensure the quality and safety of all products for every customer.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A brief description of the problem
- Clear photos of the product and the packaging
We will process your request as quickly as possible and work with you to find a suitable solution.
How to request a return
- Send an email to info@maeveskincare.com with your order number and the reason for your return.
- Wait for our return approval and instructions.
- Return the item in its original, unopened packaging.
- Unless your item was damaged or incorrectly delivered, the customer is responsible for return shipping costs.
Please note: returned items remain the customer's responsibility until they have safely arrived at our return address. We recommend using a shipment with tracking.
Refund period
Once we have received and inspected your returned item, we will inform you by email about the outcome of your return request.
If your return is approved, your refund will be processed within 5–7 business days to your original payment method.
Depending on your bank or payment provider, it may take a few additional business days before the amount appears in your account.
Original shipping costs are not refunded unless required by law or if the return is due to our error.
Non-refundable items
The following items are not eligible for a refund:
- Opened or used products
- Products returned after the 30-day return period
- Products showing signs of customer misuse or damage
- Gift cards (if applicable)
Contact
If you have questions about returns or refunds, please contact us at:
info@maeveskincare.com
We aim to respond within 1–2 business days.